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TERMS & CONDITIONS Welcome to Lopp's Online Pet Plaza!
We hope that you will enjoy your shopping experience with us. To facilitate your retail experience, simply register for an account with us and you can start shopping online. It's that easy! Alternatively, you can also send us an email with details of your intended purchase (i.e. product code, product name, quantity required).
INTERNATIONAL ORDERS
We welcome orders outside Singapore too! Simply send us an email with details of your intended purchase (i.e. product code, product name, quantity required) and full address for the delivery. We will check the postage fee required to mail the items to your designated address and revert to you at the earliest opportunity available.
However, do note that orders must be paid by credit card via Paypal as we are unable to accept foreign cheques. Also, the prices stated in our web-store are exclusive for overseas postage rates.
EXCHANGE POLICY
Our exchange policy allows you to return the products within 7 days upon showing us the payment receipt from Lopp's Online Pet Plaza, if the product is found to be defective upon delivery or delivered in error to you. Upon confirmation of the defects or damages to the products, we will resend the order at no additional charge. We however, regret to inform that food items that have been opened or used, as well as cages and litterpans (new/used) cannot be returned.
We absorb GST, and therefore our prices are not marked up for GST. What you see is what you pay!
Should any of our goods be unavailable after confirmation and payment of the online purchase, we will refund the amount paid by the customer should he/she choose to do so. Alternatively, we will await for stock availability before delivery should the customer be willing to wait.
CONVENIENCE AT YOUR FINGERTIPS
Our online store provides 24 hours shopping everyday, and our home delivery ensures prompt delivery. Payments can be made by Paypal or internet fund transfer to our designated bank account. Please advise us on your payment preference and we will sort out the rest!
However, do note that we will only be able to despatch your order to you after payment has been received and cleared. For your own safety, never email your card payment details as this is not a secure process.
DELIVERY SERVICES
With effect from 13 May 2011, home delivery is free only for orders amounting to SGD$60.00 and above (based on prices after discount, if any). Also, a delivery charge amounting to SGD$30.00 will apply for delivery of orders below $60.00. This is to cover the ever-rising fuel costs. Should the cost of your purchase(s) total up to be less than $60.00, you may also opt to meet us at Yishun or Raffles City MRT station for self-collection. Alternatively, you can also opt to self-collect your purchases during any of our flea events that are announced on Facebook (subject to prior arrangements and consent with Lopp's Online Pet Plaza).
We will be out for deliveries during the following days/timing. Do note that these days/timings only indicate our delivery days and do not specify the exact day for which your order will be delivered. A confirmation SMS/email will be sent to you to advise you on the delivery date of your order.
Monday (North/West), Tuesday (North/East), Wednesday (North/South), Thursday (North/Central) & Friday (North/Central)- 10.00am to 10.00pm
Saturday (North/West/East/Central) - 11.00am to 3.00pm
For urgent deliveries or requests for a delivery date/time beyond our delivery schedule, an additional surcharge of SGD$10.00 will be levied. We regret that strictly NO delivery services will be available on Sundays and Public Holidays (We want to be able to spend some time with our bunnies and loved ones too!).
Should any unforeseen issues arise in concern with the delivery of your order, we will email you to discuss any possible options to ensure your shopping satisfaction.
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